PRIVACY POLICY Last updated April 28, 2026
Thank you for choosing Seaside Windows and Doors, operated by Maxima Group LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this notice, please contact us at info@csidewindows.com.
This privacy notice applies when you:
- Visit our website at www.csidewindows.com
- Contact us by phone, email, or web form
- Book an appointment or request a quote
- Receive SMS or email communications from us
1. WHAT INFORMATION DO WE COLLECT?
We collect information you provide directly, including your name, phone number, email address, mailing address, and project details (such as property type, location, and scope of work). We also automatically collect basic technical information when you visit our website, such as IP address, browser type, and pages viewed.
2. HOW DO WE USE YOUR INFORMATION?
We use your information to:
- Respond to your inquiry and prepare quotes
- Schedule and confirm in-home estimates
- Send appointment reminders, confirmations, and follow-up messages by SMS and email
- Improve our services and website
- Comply with legal obligations
We will also use your contact information to send service-related communications by email, phone, and text message.
3. SMS COMMUNICATIONS
We may send transactional and appointment-related text messages to the phone number you provide. Message types include appointment reminders, booking confirmations, photo review requests, no-show follow-ups, and re-engagement messages.
You consent to receive these messages when you contact us by phone or submit a booking form. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@csidewindows.com.
We do not share your phone number with third parties for their own marketing purposes. Your phone number is shared with Twilio, Inc. solely to facilitate message delivery on our behalf.
4. WILL YOUR INFORMATION BE SHARED?
We do not sell or rent your personal information. We may share it with:
- Service providers who help us operate our business (including Twilio for SMS delivery, Cal.com for appointment scheduling, and Airtable for CRM), solely to perform services on our behalf
- Legal authorities when required by law or to protect our rights
- Successors in connection with a merger, sale, or acquisition
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information for as long as necessary to fulfill the purposes described in this notice or as required by law. When no longer needed, we delete or anonymize it.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational measures to protect your information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to anyone under 18 years of age.
8. YOUR PRIVACY RIGHTS
You may request to review, update, or delete the personal information we hold about you at any time by emailing info@csidewindows.com. You may also opt out of marketing emails by clicking the unsubscribe link in any email we send, or opt out of SMS by replying STOP.
9. DO WE USE COOKIES?
Yes. We use cookies and similar technologies to support website functionality and analytics. You can set your browser to refuse cookies, though some features may not function properly as a result.
10. DO WE UPDATE THIS NOTICE?
We may update this notice from time to time. The “Last updated” date at the top will reflect any changes. We encourage you to review it periodically.
11. HOW CAN YOU CONTACT US?
Maxima Group LLC, d/b/a Seaside Windows and Doors 17 Heritage Way, Marblehead, MA 01945 Phone: 781-590-5566 Email: info@csidewindows.com Website: www.csidewindows.com